Complaints Procedure

MICHAEL FOSTER SOLICITOR

COMPLAINTS PROCEDURE

 

I am committed to providing a high quality service to all my clients. If at any time you are unhappy with the service you are receiving please let me know and we will do all we can to put things right.

If you have a complaint that cannot be resolved informally by my office, please let me have the details in writing.

I will open a new file specifically for your complaint. I will acknowledge your complaint by letter and will either respond fully to your complaint in writing, or if it is not possible to do so, will invite you to a meeting to discuss your concerns and write to you subsequently.

I will aim to resolve your complaint within twenty one days of receiving your initial letter complaint and to offer any solutions that may be applicable, such as an apology or redress.

If however you remain dissatisfied with my response, then please let me have the reasons in writing and I will ask the Law Society to review your complaint.

We aim to complete the complaints process as soon as possible and certainly within the 8 week limit set by the Legal Ombudsman.

If after that time you remain dissatisfied with the outcome of your complaint, you may approach the Ombudsman to ask them to investigate further.

Their contact number is 0300 555 0333 and they can also be contacted by email at [email protected]

SRA Complaints 

The Solicitors Regulation Authority deal with cases where regulated firms have breached the SRA Principles and you can complain to them direct on  If the Legal Ombudsman thinks your case involves a breach of the Principles it will be referred to the SRA. The SRA do not have the power to award compensation for poor service, or to reduce or refund your legal fees.